Support Terms & Conditions
We warrant to the original purchaser, with proof of purchase, its delivered products should be free from defects in the material and workmanship for up to five years from date of shipment. When the original purchaser is a contractor this warranty will extend to the original end user for which the contractor installed the product.
We will repair, or at our option, replace the defective product during the standard warranty period. This warranty applies only to the repair or replacement of the product and only when the product is properly handled, stored, installed and maintained according to our instructions.
This warranty excludes defects resulting from improper installation, improper storage, acts of God, fire, vandalism or civil disturbances. Purchaser must notify us in writing within 30 days of noticing the defect. This warranty excludes field labor or service charges related to the repair or replacement of the product. We reserve the right to change the warranty period without prior notice and without incurring obligation and expressly disclaims all warranties not stated in this limited warranty.
Returns Policy
SOARING has the right to assess the age and condition of returned merchandise prior to offering a repair, exchange or credit note. Unless the merchandise is deemed a genuine manufacturers fault exchanges and refunds may not be provided after prolonged use.
If the goods are opened a restocking fee may be applied.
If applicable credits will be raised at the lowest of the current or invoiced value
Customer is responsible for all shipping and insurance charges associated with returning products pursuant to returns authorisation.
Please note that items sent back are at your cost and not COD. SOARING will not accept any liability for goods lost or damaged in transit to our warehouse.
Customer is responsible for ensuring that all goods are adequately packed to prevent damage in transit. Any goods found to be physically damaged upon receipt will be returned.
Customer is responsible for ensuring that goods are returned using a courier or registered mail service that is able to provide a proof of delivery (POD) upon request. SOARING will not accept liability for any returned goods where the customer cannot provide a proof of delivery (POD).